📜Transparent & Fair
Refund & Cancellation Policy
Designed to ensure complete customer peace of mind when creating AI voice content with MiloVoice.
Last updated: 2026
⚡ Key Policy Highlights
- • 7-Day Refund Window: Full refund available within 7 days of purchase.
- • Fair Usage Test Limit: Applicable if fewer than 1,000 characters have been synthesized.
- • Indian Gateways Supported: Refunds processed directly back to original UPI, RuPay, Card, or NetBanking source.
- • Instant Support: Direct ticketing via support@milovoice.pro.
1 Credit & Subscription Purchases
MiloVoice provides monthly subscriptions (Spark, Ignite Lite, Ignite, Blaze, and Creator) as well as custom enterprise packages.
All subscription plans grant instantaneous access to our Indian AI synthesis cluster, priority rendering queues, and downloadable broadcast-quality audio.
2 Eligibility for Refunds
You qualify for a complete refund if:
- You submit a request within 7 calendar days of your transaction.
- Your total synthesized usage is under 1,000 characters (providing ample scope for testing voice models).
- You encountered an unresolved technical failure confirmed by our engineering team.
3 Non-Refundable Circumstances
Refunds cannot be issued in the following circumstances:
- Usage beyond the 1,000 character testing threshold.
- Requests submitted after the 7-day initial evaluation period.
- Accounts found in violation of our commercial terms or content safety policies.
4 Processing Timelines
Once approved, refunds are credited back via the original payment rail:
- UPI (Google Pay, PhonePe, Paytm): 2 to 4 business days
- RuPay / Debit / Credit Cards: 4 to 7 business days
- NetBanking: 3 to 5 business days
Have questions or need assistance?
Our customer support team is available Mon-Sat to resolve your queries.