Refund & Cancellation

MiloVoice operates on a pay-per-use credit system with one-time payments. There are no recurring charges or automatic renewals.

How Our Credit System Works:

• Purchase credits as needed for text-to-speech conversion
• Credits are consumed based on character count of your text
• No expiration date on purchased credits
• Pay only for what you use - no monthly fees

Important: All credit purchases are one-time transactions. You maintain full control over your spending with no surprise charges.

7-Day Refund Policy

You are eligible for a full refund of your credit purchase if you request it within 7 days, provided:

• The refund request is made within 7 days of the credit purchase
• You have used less than 1000 characters for text-to-speech conversion
• The request is submitted through our official support channels
• The original payment method is still valid for Credit time

Usage Threshold

The 1000 character limit ensures fair usage while allowing you to test our service quality:

• Approximately 150-200 words of text conversion
• Sufficient for testing voice quality and features
• Character count includes spaces and punctuation
• Usage is tracked automatically in your dashboard

How to Request a Refund:

1. Contact our support team at support@milovoice.com
2. Include your account email and reason for refund request
3. Provide any relevant details about technical issues (if applicable)
4. Our team will review your request within 2-3 business days

Refund/Credited Time:

• Credit/Debit Cards: 5-7 business days
• UPI/Net Banking: 3-5 business days
• Digital Wallets: 1-3 business days

Note: Credit time may vary depending on your bank or payment provider. We'll provide a confirmation email once the refund has been initiated.

Terms of Service Violations:

If your account is suspended due to violation of our Terms of Service, refund eligibility may be affected. This includes:

• Misuse of the service for illegal or harmful content
• Attempting to circumvent usage limits or security measures
• Sharing account credentials or unauthorized reselling
• Generating content that violates intellectual property rights

Service Discontinuation:

In the unlikely event that MiloVoice discontinues service, we will provide:

• At least 30 days advance notice to all users
• Refunds for unused credits purchased within 90 days
• Data export options for your account history

If you're not satisfied with our refund decision, you can:

• Request a review by our senior support team
• Provide additional documentation supporting your case
• Escalate to our management team for final review

We're committed to resolving all disputes fairly and will work with you to find a satisfactory solution.